In this new edition of Next Generation CX Magazine, we dive into Digital Channels for Customer Service. Hear from industry experts, including Endesa, MediaMarkt, and Hipotecas.com, as they share insights into the measures these companies take to ensure the best customer experience on social media and other online channels.
We also feature Wible and Generali, discussing their perspective on utilizing technology to streamline customer service operations.
Plus, learn about Fundacion Repsol's intriguing project, Green Engine, aimed at mitigating organizations' carbon footprint.
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